Screenshots are the best way to show someone what is happening on your computer.  If you have an issue with the website then it can sometimes be solely down to the operating system and/or website browser you are using so screenshots are vital in helping us resolve issues effectively.


If you are running on Microsoft Windows then follow these instructions:

http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows


If you are running Apple Mac then follow these instructions:

http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X